Terms and Conditions
This Agreement is between 30000feet Pty Ltd, (ABN 18600375022), whose registered address is 200 Crown St Wollongong NSW 2500 (“Licensor”) and the company, partnership, individual, governmental body or other association designated as the “End User” ...
Support Desk Tickets
The FreightTracker support desk is available to all users of the FreightTracker software. Tickets can be raised by users for bugs and questions on how to use the product. Our support desk is limited to generic queries and does not include system ...
Business Management Support
1/ New feature and system alteration request handling 1.1 All Request must be raised as support tickets so communication can be registered against the specified client account. Emails, phone calls or other means of communication are not acknowledge ...
New feature and system alteration requests
1. If the feature request is required as a priority by the individual transport company, and is not something on our roadmap, or the company does not have a service level agreement where this service is offered, then we offer a paid priority solution ...
Customer portal - a guide for your customers
The customer portal offers track and trace ability for freight. when first logging in, the portal will display the main screen of jobs that are not yet complete. Containers Main screen The jobs are separated by imports and exports Search options ...