The FreightTracker support desk is available to all users of the FreightTracker software.
Tickets can be raised by users for bugs and questions on how to use the product. Our support desk is limited to generic queries and does not include system training. System training is defined as high volumes of ticket requests or phone calls from a single company about how to use the software. High volumes of tickets and phone calls are defined as beyond reasonable support. Paid training is offered on request.
Business Management Support
1/ New feature and system alteration request handling 1.1 All Request must be raised as support tickets so communication can be registered against the specified client account. Emails, phone calls or other means of communication are not acknowledge ...
TERMS AND CONDITIONS
This Agreement is between 30000feet Pty Ltd, (ABN 18600375022), whose registered address is 200 Crown St Wollongong NSW 2500 (“Licensor”) and the company, partnership, individual, governmental body or other association designated as the “End User” ...